Refund policy

At ChecknCheer, every piece is made to order — hand-appliquéd and embroidered specifically for you. Because of this, we handle returns a little differently than off-the-shelf retailers.

Custom & Personalized Items Items with a custom name, number, or team request can't be returned for a refund for buyer's remorse, since they are made specifically for you. If the size isn't right, our Fit Guarantee below has you covered. If your item arrives with a manufacturing defect, wrong personalization, or damage in transit, we will replace it at no cost — see below.

Fit Guarantee (all items, including personalized) Wrong size? We'll remake your sweatshirt in a new size once, free of charge, even with a custom name and number. Request it within 30 days of delivery by replying to your order email or writing to contact@checkncheer.com with your order number and the size you need. Please send the original back (return shipping is paid by you); your new size ships to you free as soon as it's made.

Non-Personalized Items If you ordered a non-personalized style, you may request a return within 14 days of delivery for a refund or exchange, provided the item is unworn, unwashed, and in its original condition with tags attached.

Defects, Errors & Damage If your sweatshirt arrives with a stitching defect, incorrect name/number, or shipping damage, contact us within 7 days of delivery with photos of the issue. We will send a free replacement or issue a full refund — your choice.

How to Start a Return Email us at contact@checkncheer.com with your order number and photos (if applicable). We'll walk you through the next steps.

Refund Timing Approved refunds are processed within 5–7 business days to your original payment method.